Schedule : Your schedule specifies how calls are handled when the business is open and closed, including holidays and weekends.Voicemail transcription provides call queue managers with text-based call notifications when callers leave a message, so they can call back customers when call center agents are available. Calls not answered after a configurable wait time may be routed to an alternate destination (answering service or voicemail box). The caller waiting is connected automatically to the next available agent. If no agents are available, the caller is “queued,” hearing music and/or a message. How do call queues benefit your business?Ī call queue distributes calls to employees in your organization who can help resolve an issue or answer a question.įor example, when a customer service call is received, the caller is typically greeted by a welcome message and connected to an available employee (“agent”).How do I personalize my call queue in RingCentral?.When should I use call queues? How many call queues do I need?.
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